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Wedding Gown Alterations Terms

These Terms of Services (“Terms”) constitute the entire understanding and agreement between the Client (“the Client”) and Susan Taylor, seamstress and its affiliates (“Saylor Sewing”) relating to the purchase of the garment alterations described on the invoice (the “Services”) and supersedes and replaces any prior agreements, whether written or oral, that may exist between them with respect thereto.

I. Deposits and Invoicing. A non-refundable deposit of $150 is due to secure your 1st fitting appointment. A credit card is saved on file and required for our cancelation policy. 

Any changes in the Client’s measurements after the first fitting which cause additional or different Services to be rendered are subject to additional charges. The Client presumes all responsibility over any weight gain or loss that may affect the way a garment fits. Clients who come more than 3 months before their weddings do so at their understanding that Saylor Sewing cannot control for changes in fit due to body fluctuations after the final fitting is over. Any changes that need to be made after the second fitting are subject to additional alterations costs, additional appointments, etc. Clients who choose to come early do so at their own financial risk.

Gown pressing and steaming services are separate services that are sometimes but not always included in base tailoring services. The base quote is subject to change if the Client requests changes after the initial consultation (including those needed due to weight fluctuations or changes in shoes) or if additional materials are required. Any changes in heel height are subject to additional re-fitting charges. The second half of the invoice is due at the final fitting. All alterations and dress care agreements are final - no refunds or exchanges are given. Any custom accessories purchased in-studio are non-refundable.

II. Fittings, Acceptance. Saylor Sewing will begin to perform the Services upon receiving the deposit. Services provided are based on the measurements provided at the time of the Client’s first fitting. Any measurements set forth on the invoice shall be conclusive evidence of the Client’s measurements at the time of the first fitting. Saylor Sewing cannot be held responsible for dresses that do not fit properly due to weight loss or gain, pregnancy, surgery, failure to wear the same shoes or undergarments from the first fitting, etc. Clients are advised to not introduce any major lifestyle changes that may influence body weight and type so as not to disrupt the fitting process.

Saylor Sewing will execute the tailoring work as discussed during fittings; if a seam cannot be opened or sewn, or if any alteration technique is deemed high-risk yet the client chooses to proceed, this is done at the client's own risk. Some garments may be unalterable or unalterable in certain areas. Techniques and approaches are taken at the discretion of Saylor Sewing. The client expresses acknowledgment that altering a dress is a deliberate modification to the dress, and not all alterations can be undone.

Any cancellations or reschedules of first, second, third, and final fittings, or pick-ups made within 24 hours are subject to a $5 appointment fee. Clients who miss 25% or more of the allotted appointment time will be charged the late fee and will need to reschedule their fittings. Any additional elective appointments requested by the Client outside the standard 3 fittings will incur a $50 appointment fee. This includes appointments for refittings, change of mind, appointments to try accessories not purchased in-store, etc.

Clients who decide to pick up their dresses earlier or cancel alterations (if possible) will not be able to recover the deposit and agree to accept their dresses in their unfinished state. Any services rendered that are not covered by deposit will be owed and must be paid in full before receiving their garment. 

All concerns or complaints are to be addressed with Saylor Sewing during the fitting process and before the final fitting. In the event of a disagreement, any resolutions will be at the discretion and sole responsibility of Saylor Sewing. Should the Client neglect to come for a scheduled fitting, Saylor Sewing is not liable for the fit or finish work of the garment.


III. Customizations. Any customization in the design of a garment is based on the information provided at the time of the Client’s initial request for such customization. Some requested customizations may not be technically feasible or may be considered high-risk, and Saylor Sewing cannot be held liable for changes to the dress if the client consents to such changes. Any changes in the design by the Client after this initial request are subject to additional charges, or may not be able to be completed. Diagrams and fitting notes will serve as the written record for customization requests.

Any dress customizations made outside of the structure of the garment as received (i.e. original seams) are performed at the Client's own risk. Clients may be held responsible for acquiring the proper materials (additional fabric, beads, straps, sleeves, etc.) for customizations and may be charged separately if those materials must be acquired on the client's behalf. Saylor Sewing is not responsible for any liaising between the client and the third party providing materials; the responsibility and risk are ultimately assumed by the client.

IV. Pickup, Delivery. All accounts must be paid in full before the Client’s dress can be released. If the Client would like another party to pick up the garment on their behalf, Saylor Sewing must receive expressed permission and consent with that party’s name. Acceptance of and satisfaction with the Services shall automatically be deemed to have occurred upon the earlier of Client or surrogate receipt of garment.

Once the dress leaves Saylor Sewing's possession, the store and the tailors are not held responsible for the gown. This includes, but is not limited to wrinkling, stains, wear and tear from ceremony and/or reception, bustles falling out from being stepped on, etc. The Client shall inspect the garment upon final fitting and pick-up; Saylor Sewing cannot be held responsible for fit and wear once the garment leaves the premises. Final pick-ups are interpreted as acceptance.

Any dresses that do not have a fully paid deposit (or bounced payment) become the possession of Saylor Sewing after six months. Unclaimed dresses become the possession of Saylor Sewing after six months. The dress may be released at the full discretion of Saylor Sewing after the final balance and any late fees have been fully paid. Garments not picked up for 30 days will incur a storage fee. Any garment not picked up for 6 months may be donated to charity.

V. Warranty Disclaimer. The Client acknowledges Saylor Sewing makes no guarantee as to the fit of any garments before or after services are performed. Unless otherwise expressly provided herein, all services are provided as-is, and Saylor Sewing hereby disclaims any representations and warranties, express or implied, including without limitation the warranty of merchantability, and fitness of a particular purpose.

VI. Limitation of Liability. In no event will Saylor Sewing be held liable for any indirect, incidental, special, punitive, consequential, exemplary, or similar damages including without limitation, lost profits, loss of use, pain and suffering, or mental anguish, related to or arising out of the Services provided. In no event will Saylor Sewing be held liable for any direct damages related to or arising out of the services over the price paid by the Client for the service which is the subject of the claim. Saylor Sewing shall assume no responsibility, whatsoever, for any damages caused to members or third parties as a result of the stoppage of services to a member to whom any of the previous provisions apply.

VII. Force Majeure. Any delay or failure in the performance by Saylor Sewing shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably caused by or under the control of Saylor Sewing, including acts of God, fires, floods, explosions, riots, wars, tornadoes, hurricanes, terrorism, vandalism, governmental acts, injunctions, labor strikes, and errors or omissions of a manufacturer or its distributor.

VIII. Right of Refusal. Saylor Sewing, affiliates, and contracted agents reserve the right to refuse alteration services or sales to any individual under any circumstances at any time.

IX. Website Content. Information provided on this website is for information purposes only. It is believed to be reliable, but we do not warrant its completeness, timeliness, or accuracy. User and Client access, use, and rely upon such content at the User’s/Client’s own risk.

X. COVID-19 Addendum. Client understands that Saylor Sewing works to maintain a safe work environment, including but not limited to, complying with applicable governmental laws, directives, orders, and regulations (each a “Governmental Order”). Client further understands and agrees that Saylor Sewing shall not be required to perform under this Agreement if the Event is held in violation of a Governmental Order or Saylor Sewing’s participation in the Event would violate a Governmental Order. The client understands that deposits remain non-refundable and the fitting process will not be extended to accommodate any reschedules in wedding dates. By signing this agreement, the client understands that cancellations may not be possible and they will be responsible for covering the full costs of alterations. Saylor Sewing will not hold dresses after alterations have been completed, and the final balance will be due when the work has been completed.

While under the COVID-19 operating protocol, Saylor Sewing will minimize the number of appointments needed; fittings are completed when the dress is released back to the client (even if this is just one or two fittings). If the wedding or event is rescheduled or postponed, the fitting process cannot be elongated or stretched out. Saylor Sewing is not able to provide dress storage and clients must pick up their dresses after the 3-4 month standard period. Saylor Sewing is not responsible for changes in fit after the 3-month standard period from the first fitting and/or once the dress has been taken home. 

XI. Terms and Conditions Revisions. Saylor Sewing reserves the right to change these terms and conditions at any time without prior notice; Saylor Sewing may change, add, suspend, cancel, remove, or otherwise modify the services offered at any time without prior notice. Any such modification will be effective immediately upon public posting ( Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.

Clients who book an appointment with Saylor Sewing must agree to these terms and conditions to receive service with Saylor Sewing. The parties agree that this agreement may be electronically signed (as agreed to upon booking). The parties agree that the electronic confirmation offered at the time of appointment booking is the same as handwritten signatures for validity, enforceability, and admissibility. Clients who book an appointment with Saylor Sewing must agree to these terms and conditions to receive service with Saylor Sewing. 

I. Deposits and Invoicing. Steaming, and pressing are separate services that are not included in base tailoring services. Any fees are due at the time of drop-off and are non-refundable. All alterations and dress care agreements are final - no refunds or exchanges are given. Any accessories purchased in-studio are non-refundable.

II. Process, Acceptance. We exercise the utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each article. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent before processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyl, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells, and sequins. Note that dress pressing and steaming may change the texture of certain fabrics and garments. Depending on the composition of the gown, some dresses may be dry pressed or wet steamed, reviewed on a case-by-case basis and fabric care guidelines. Care risks are assumed by the client alone.

Saylor Sewing is not responsible for any staining, damage, or wrinkling after the point of pick-up. This includes long-term care for wedding dresses that are cleaned and/or preserved, as many variables outside of our control can contribute to aging and wear/tear.

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